Service Plans · Johannesburg & Gauteng
Printer & Photocopier Service Plans In Johannesburg
Your office needs printing that works and someone to call when it doesn’t. Our tailored service plans cover the printers and photocopiers we supply, helping you maintain dependable print performance while keeping costs structured and predictable.
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Support built around your office
Maintenance Built Around Your Business
A busy team sharing an A3 photocopier needs a different setup from an office printing a few documents each day. We consider your machine, workload and budget together, then explain the support available with it.
Your proposal sets out what is included, any exclusions and the charges that apply separately.
What Can Your Service Plan Include?
We put the service arrangements together with your machine proposal, so you can see how the equipment will be supported and what you will pay. Depending on the agreed plan, cover can include:
- Toner and working parts: toner, drums, developer and standard replacement parts. Staples can also be included for a machine configured with a finisher.
- Preventative servicing and repairs: regular maintenance and corrective work when something needs attention.
- Technician support: labour, normal call-outs and travelling expenses within the agreed service arrangements.
- Setup and training: delivery, installation, commissioning, network configuration, software installation, and operator and IT training where included in your proposal.
Your proposal sets out the inclusions, exclusions and any separate charges. Paper is not included in the service cover described here. Call-outs caused by user error may be charged separately.
From recommendation to support
How Your Service Plan Works
Match the machine to your office
We discuss your workload and recommend equipment, together with a suitable service arrangement.
Make the cover clear
Your proposal explains the agreed toner, parts, maintenance and support, plus exclusions and any separate charges.
Get set up and stay supported
We confirm installation and training arrangements, then explain how to request support and whether remote monitoring is available.
Built around your office
Toner, servicing and practical support.
We explain the agreed consumables and maintenance cover in your proposal, so you know what is included and what may be charged separately.
Remote Monitoring For Smarter Print Support
On supported printers and photocopiers, remote monitoring helps us keep track of toner levels and machine service needs. This can help us let you know when toner needs restocking or when a service should be arranged.
Availability depends on the machine and setup. We’ll confirm whether it is suitable for the equipment recommended for your office and explain what is monitored.
Understanding Your Printing And Service Charges
The equipment rental and the service costs should be clear in your proposal. Where printing is charged by usage, ask how black-and-white and colour pages are billed, whether minimum charges apply and whether any pages are included.
If you already have a supplier, a recent invoice and your monthly printing volumes help us assess the current setup properly. We can then see whether we can offer a more suitable or better-value solution.
For a broader comparison, consider the equipment, service scope and expected usage together. A low equipment rental alone does not tell you what the monthly bill will be.
Support For One Machine Or Several
Your office may need one shared A3 photocopier, an A4 printer for a particular team, or several machines across the business. We consider the equipment and support requirements together so the recommendation fits the way your team works.
Explore our A3 colour photocopiers and A3 black-and-white photocopiers for the main machine options.
Service Plan Questions
Can I Take Out A Plan For A Machine I Already Own?
Our service plans are currently available only for machines we supply. We discuss the plan as part of obtaining your printer or photocopier from us, rather than offering a standalone plan for any existing machine.
Is Toner Included?
Toner can form part of your cost-per-copy service cover, together with agreed consumables and maintenance. We’ll explain the black-and-white and colour rates for your machine and any minimum monthly charge before you commit.
Are Call-Outs And Parts Included?
Our service cover can include standard replacement parts, labour, normal technician call-outs and travel. Your proposal confirms the scope. User-error call-outs and other excluded work may carry a separate charge.
How Quickly Can You Respond To A Service Call?
We agree the response arrangements with you when preparing your proposal. Where quoted, these can include a four-hour response target and a same-day service target for calls logged before 1 pm, subject to technician availability. A response target is not a guaranteed repair time.
Can You Provide A Loan Machine?
Replacement or loan equipment can be arranged where necessary, subject to availability and the agreed service arrangements. We’ll discuss any business-critical requirements when putting your proposal together.
Already have a print contract?
Could Your Current Agreement Work Harder For You?
We’ll look at what you pay, the equipment you use and the support your office needs. If there’s room for better value, we’ll explain the options clearly.
Start with a recent invoice and your monthly printing volumes. We’ll take your existing agreement into account.
